Currents Documentation
Currents.devGitHubChangelog
  • Getting Started
    • What is Currents?
    • Playwright
      • Playwright: Quick Start
      • Troubleshooting Playwright
    • Cypress
      • Your First Cypress Run
      • Integrating with Cypress
        • Compatibility
        • Alternative Cypress Binaries
      • Troubleshooting Cypress
    • Jest
      • Your First Jest Run
      • Detox + Jest
      • Troubleshooting Jest
    • Others
    • CI Setup
      • GitHub Actions
        • Cypress - GitHub Actions
        • Playwright - GitHub Actions
        • Jest - GitHub Actions
        • Node.js - GitHub Actions
        • Commit data for GitHub Actions
        • Custom Docker runners
        • Named Runners
      • GitLab
        • Cypress - GitLab CI/CD
        • Playwright - GitLab CI/CD
        • Custom Docker runners
      • Jenkins
        • Cypress - Jenkins
        • Playwright - Jenkins
      • CircleCI
        • Cypress - CircleCI
        • Playwright - CircleCI
      • Bitbucket
        • Cypress - Bitbucket Pipelines
      • Azure DevOps
        • Cypress - Azure DevOps
        • Playwright - Azure DevOps
      • AWS Code Build
        • Cypress - AWS Code Build
        • Playwright - AWS Code Build
      • NX
        • Playwright - NX
        • Cypress - NX
  • Guides
    • Record Key
    • CI Build ID
    • Reporting
      • Reporting Strategy
      • Reporting in CI
      • Step-Level Reporting
    • CI Optimization
      • Playwright Parallelization
      • Orchestration Setup
      • Fully Parallel Mode
      • Re-run Only Failed Tests
      • Cloud Spot Instances
      • Failing Fast
      • Load Balancing
    • Code Coverage
      • Code Coverage for Playwright
      • Code Coverage for Cypress
    • Currents Actions
      • Setup Currents Actions
      • Using Currents Actions
      • Reference
        • Conditions
        • Actions
    • Playwright Component Testing
    • Playwright Visual Testing
    • Playwright Annotations
    • Playwright Tags
    • MCP Server
  • Dashboard
    • Projects
      • Projects Summary view
      • Project Settings
      • Archive and Unarchive Projects
    • Runs
      • Run Status
      • Run Details
      • Commit Information
      • Tags
      • Run Timeouts
      • Cancelling Runs
      • Deleting Runs
      • Run Progress
    • Tests
      • Spec File Status
      • Test Status
      • Flaky Tests
      • Test History
    • Test Suite Explorer
      • Test Explorer
        • Tests Performance
      • Spec Files Explorer
        • Spec Files Performance
      • Errors Explorer
  • Automated Reports
  • Insights and Analytics
  • Administration
    • Email Domain Based Access
    • SSO SAML2.0
      • SAML2.0 Configuration
      • SCIM User Provisioning
      • IdP-initiated Sessions
      • JumpCloud
        • JumpCloud User provisioning
      • Okta
        • Okta User provisioning
      • Troubleshooting SSO
    • Billing & Usage
  • Billing and Pricing
  • Resources
    • Reporters
      • cypress-cloud
        • Batched Orchestration
        • Migration to Cypress@13
      • @currents/cli
      • @currents/playwright
        • Configuration
        • pwc
        • pwc-p (orchestration)
        • Playwright Fixtures
      • @currents/jest
      • @currents/node-test-reporter
      • @currents/cmd
        • currents api
        • currents upload
        • currents cache
        • currents convert
      • Data Format Reference
    • Integrations
      • GitHub
        • GitHub App
        • GitHub OAuth
      • GitLab
      • Slack
      • Microsoft Teams
      • HTTP Webhooks
      • Bitbucket
    • API
      • Introduction
      • Authentication
      • API Keys
      • Errors
      • Pagination
      • API Resources
        • Instances
        • Runs
        • Projects
        • Spec Files
        • Test Signature
        • Test Results
    • Data Privacy
      • Access to Customer Data
      • Data Retention
      • Cloud Endpoints
    • Support
Powered by GitBook
On this page
  • Support Channels
  • Support Hours
  • Reporting Details
  • CI Logs and Configuration
  • Client Side Debug Mode
  • Resources

Was this helpful?

  1. Resources

Support

Users guide for reporting support and troubleshooting issues with Currents systems

Support Channels

Currents Support team is available for issues, features requests and general inquires:

  • ⭐️ In-app Intercom chat is the main and the preferred way to engage with Currents Support

  • 📧 Email support@currents.dev - this email is monitored 9/5

  • 💬 Dedicated direct Slack channel is available as part of Enterprise Plan with a direct access to team members

Support Hours

Our formal support hours are 8am-5pm Pacific Time, however our team members are located at various EU and US timezones, drop us a message and we'll get back to you as soon as possible.

Reporting Details

Whenever you're facing a technical issue, provide the following information to our support team:

  • Frequency and urgency of the issue

  • Testing Framework + Version

  • Currents Run ID or Dashboard URL associated with the issue

  • Screenshots or video recordings if applicable

  • Full error message, including the stack trace, if available

  • Full and relevant CI execution logs with sensitive information redacted

  • CI pipeline configuration

    • The exact commands used during the execution

    • Relevant configuration of the CI setup stages

CI Logs and Configuration

Currents offers packages that integrate with test runners in isolated CI environments, which we can’t access and don’t collect any remote telemetry from. While our backend is fully instrumented with logs and traces that allow us to investigate and pinpoint issues independently, having access to CI logs and pipeline configurations is often essential for troubleshooting.

Sharing relevant and comprehensive logs will ensure a timely, effective and successful resolution.

Client Side Debug Mode

Our client-side tools include built-in debugging, but it’s disabled by default. To enable debug mode, set the environment variable:

DEBUG=currents*

Or pass the CLI flag:

--pwc-debug

Check the tools documentation below for more details, or reach out to our support team if you need help enabling debug mode for Currents packages.

  • Troubleshooting Jest

  • Troubleshooting Cypress

  • Troubleshooting Playwright

  • Troubleshooting SSO

Resources

  • Feature Requests / Roadmap

    • Our roadmap often changes because of an ongoing prioritization of customer requests

    • Use Intercom in-app chat to request a feature

PreviousCloud Endpoints

Last updated 1 month ago

Was this helpful?

Status page / Uptime:

Changelog - see the recent changes at

Open a request or upvote an existing request at

https://status.currents.dev
https://changelog.currents.dev/changelog
https://changelog.currents.dev/