Troubleshooting SSO

Troubleshooting SSO connectivity to Currents

Please follow the steps below to help collect information when you have issues with using SSO connection:

  • Open the latest Chrome browser

  • Open Chrome Developer Tools (View > Developer > Developer Tools)

  • Switch to Network Tab (1) and make sure that Network Recording is active (the recording button is red) (2)

  • Enter your email into the Email field, then click "Continue" - you will be forwarded to your organization's Identity Service Provider login screen

  • Enter your credentials, you will be forwarded to domain

  • Upon seeing an error message, please capture the screenshot

  • Save the recorded network requests log (HAR) by clicking the "Export HAR..." button in Chrome Developer Tools

  • Share the screenshot and the generated HAR file with our Support team

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